Barceló Hotels UK has introduced MeetBarceló, a new concept available to event organisers in the UK that pledges to deliver a top class service backed by a range of money back guarantees.

“We've put our money where our mouth is!” explains Richard Adler, Commercial Director of Barceló Hotels UK.  “MeetBarceló comes with service guarantees - our MeetBarceló Promise - which offer money back if we don’t deliver.  We are motivated to ‘Get it right first time’ and organisers can be assured of value for money.  Our innovative staff training means we can be bold; for example, all meals and refreshments will be delivered where, when and how you want them – or the relevant part of that meal will not be charged.

“We want to make sure that everyone who comes to us can walk away feeling 110% satisfied that we have worked with them to deliver a successful, memorable event.”

One of the few hotel groups to match their promises with hard cash-back guarantees, MeetBarceló will be launching its packages using a new venue portal www.meetbarcelo.co.uk.  This dedicated website will give bookers in-depth information, interactive floor plans, the latest deals and hot tips for organising meetings and events including a budget calculator and a guaranteed two hour response time for all UK enquiries.

The MeetBarceló Promise starts from the moment you make an enquiry right through to receiving your invoice.  

Here are some of the promises we make:

• If you’re an agent we promise to pay your commission within 10 working days of receiving your invoice.
• We promise to respond to your enquiry within two hours.  If not, you’ll get a complimentary delegate space for every day we are late in responding.
• Your  meeting & event rooms will be set up and ready for you to use at least 30 minutes before your contracted arrival time – or you’ll not pay for the room hire element of your event.
• We’ll have on-site AV help available to ensure your equipment is in good working order - or you’ll get free equipment hire.
• We promise that meals and refreshments will be delivered where, when and how you have asked otherwise the relevant part of the meal will not be charged.
• If our accounts team don’t contact you within three days of receiving your invoice query you’ll receive a 2% reduction on your bill.A tailor made service
• We want to ensure you get the best value when booking with Barceló Hotels and we will recommend the most cost effective way to organise your event to stay within budget.  Rest assured that last minute changes are no problem.  We understand that you may need to alter details on the day and we will work with you to make any changes for a successful event.

Whether you’re looking to organise an executive board meeting, a spectacular conference, productive training sessions or need a location for stimulating team building events, Barceló Hotels offers an inspirational backdrop for any business event. 

For more information visit www.meetbarcelo.co.uk, telephone 0870 060 4306 or email meetbarcelo@barcelo-hotels.co.uk
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For further information please contact:

Lisa Ronchetti/Deborah Parritt
adhoc pr
020 7483 0030 or 07734 110048
lisa@adhocpr.com

Notes to editor:
With over 2800 bedrooms and 217 conference and meeting rooms, plus Health & Leisure Clubs and spacious grounds for team building and outdoor events in many locations, the hotels offer extensive facilities for both corporate and leisure guests.
The Barceló Group, a privately owned Spanish hospitality and travel company, operates over 185 quality hotels and resorts, including nine convention centres in 15 countries across three continents.